SERVICE PROCESS ASSESSMENT

What we are looking to accomplish:

All areas of your organization are directly impacted by how well or how poorly your dealership handles the customer experience. The customer experience determines profitability, customer satisfaction, advocacy, loyalty, and sales and service retention. Improving the customer experience will enhance all of these attributes. Upon completion of this four day event your team will be provided with written Action Plans and Leading Practice recommendations for key process improvement opportunities.

WITH THE CUSTOMER EXPERIENCE IN MIND:

- How do we get more customers to come back and service with us again?

- What activities will increase the number of sales customers who become service customers?

- What can we do to ensure that more service customers are becoming bigger advocates of our dealership and it's brand?

- How do we make the best use of our finite advertising dollars to drive more customers into our service drive?

THE CARDONE GROUP

Address

800 Trafalgar Court
Suite 350
Maitland, FL 32751

Contact

800.551.9020

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©2018 by The Cardone Group of Central Florida, Inc.